Frequently Asked Questions

Here are some frequently asked questions concerning our music picture program, as well as our pre-pay league sports program. If you have any questions or concerns you can call us toll-free 1-800-543-7089, or send us an email contact us.

Musical Proof Program

When do I pay for my pictures?Proofs will be sent attached to an order form approximately 10 days after we photograph your group. Please include payment in order envelope before returning to the director by the due date stamped on the order envelope.

When can I expect my photos?
Picture packages will be sent back to the director within three weeks after we receive the orders from the director.

What if I'm not satisfied?
Just return the pictures to us for a full refund.

What can I do if I don't return the order to the director by the due date stamped on the order form? You can mail your order directly to us up to one year after we photograph your group, but please add $5.00 to your order for shipping and handling and we will mail directly to your return address.

How can I order additional photos?
Call 1-800-543-7089.Re-orders are based on a $20.00 per
8x10 unit which can be an 8x10, 2-5x7s, 4-3x5s, or 8-wallets.

Pre-Pay Sports League Program

Do I have to pay the day the pictures are taken? Yes, if any way you can it is more affordable, but if you want to send in payment you can do so and include $5.00 for shipping and handling. We will mail them directly to your home address after receiving payment.

When can we expect to get the pictures back?
In approximately 10 days, from the day we take the pictures depending on current volume, we will ship the packages back to the league and they will be distributed to coaches.

What if I'm not satisfied?Just return the photos to us and we will refund your package price. Call us at 1-800-543-7089 for further assistance.

Can I have brothers or sister photographed together? Sure, but only one team photo will be inside your package. We will substitute a 5x7 of them together in place of the team photo if you wish but please indicate this on the front of the order envelope.